Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account / as Neatag Pay balance (in case of Pay on Delivery orders).

Refund Timelines

The refund time period for different modes of payments is provided below.

*Neatag Pay balance is a sum of all balances associated with Neatag Gift Cards in your neatag.com account. Neatag Gift Cards are issued Qwikcilver Solutions Private Limited and are subject to the Neatag Gift Card Terms and Conditions. If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.
Note: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.
For Seller-Fulfilled orders:
1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced.
2. In any case where a refund is required, the seller(s) need to authorise that refund. Neatag.com can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Neatag account (as Neatag Pay balance).
If you wish to receive the Pay on Delivery order's refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.
Note: Refunds cannot be processed to third-party accounts. The name on your Neatag account should match with the name of the bank account holder.

Paper Cheque Clearing

All cheque refunds will be in form of "at par" Deutsche Bank cheques. All Deutsche Bank cheques are cleared locally in the following cities:

If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
In case you plan to drop your cheque in a clearance box, please note the following:
- If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
- If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.
Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.
Note: Once a cheque is issued, Neatag will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

1. For Fulfilled by Neatag and Prime Eligible items, return shipping costs of upto Rs. 100 will be refunded. The cost of gift-wrapping will also be refunded, if any. All such refunds will be issued through cheques.
Note: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.
2. If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.

Cancel Your Subscription

You can cancel your subscriptions at any time from Your Memberships and Subscriptions in Your Account.
To cancel a subscription:
To cancel your subscription, you can send a cancellation request to support@neatag.com

The following applies to refunds for digital subscriptions:
• Once you cancel, the renewal date in your subscription statement becomes the end date. We will not charge you for the subscription again, and you can continue using it until this date.
• You can cancel your subscription at any time, without any early termination fees.
• Customers may not be eligible for a refund if they cancel their subscription.
• Outside the refund window, cancellation turns off auto-renewal for the subscription so you will not be billed again.
• We will notify you when your subscription is renewed, or as otherwise required by law. You can then change your billing information or cancel your subscription before you are charged again.